Refund Policy
Version 2026-10-21. This policy applies to gem pack purchases on Kimu (gokimu.app), a service of DARG Soluciones Tecnológicas S.A.S. It is part of our Terms and Conditions.
1. How purchases work
- On Kimu you buy gem packs. Before you pay, we show you the price and what the pack includes.
- Gems are only used when you confirm an action, such as a diagnosis, a deep dive or the tools radar. Before you confirm, we show you how many gems it costs.
2. When you can request a refund
- You have 14 calendar days from purchase to request a refund for a pack if you have not used any of its gems. We refund the full amount you paid.
- If you have already used gems from a pack, that pack is not refundable. Each action you confirm immediately puts AI models and our review team to work, and those costs cannot be recovered.
- Courtesy or bonus gems have no cash value and are not refundable.
3. If Kimu fails to deliver
- If Kimu cannot deliver an action you confirmed, the reserved gems go back to your wallet.
- If what we deliver has a defect and we cannot fix it, you can request a refund of what you paid for that delivery, in line with the legal warranty.
4. Your consumer rights
Nothing in this policy limits the rights you have under the law, such as the right of withdrawal and the legal warranty under Colombia's Consumer Statute (Law 1480 of 2011) or the consumer laws of your country. If the law gives you greater protection, the law applies.
5. How to request a refund
- Payments made in Colombia: write to contacto@dargtech.com with your account email, the payment date and reference.
- Payments made from other countries: our order process is conducted by our online reseller Paddle.com, who is the merchant of record for those purchases. You can request a refund at paddle.net or write to us and we will handle it with Paddle. These purchases are also governed by Paddle's buyer terms.
- We reply within 5 business days.
- If the refund is approved, we return the full amount to the original payment method, with no deductions or fees, within 30 calendar days. Refunded gems are removed from your wallet.
6. Changes to this policy
We publish each new version on this page with its date. Changes do not affect purchases made before they were published.